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FREQUENTLY ASKED QUESTIons

      ORDER STATUS

WHERE IS MY ORDER? 

Once we receive the order confirmation, it may take up to 3-5 business days for an order to be shipped. When shipped, you will receive a tracking number via email. Major holidays and unforeseen circumstances may cause a delay in delivery.  

CAN I CHANGE/CANCEL MY ORDER? 

Please contact us immediately if you would like to change/modify your order, as we cannot make any modifications once your order has shipped. Please note that change requests are not guaranteed and it is the customer's responsibility to ensure the order is accurate at checkout.


Order Cancellations must be requested before the order has been shipped. Once shipped, we are unable to cancel the order.

WHERE IS MY TRACKING? 

You will be emailed tracking information once your order has shipped! We may ship via USPS or UPS. 

DO YOU SHIP INTERNATIONALLY? 

Due to US federal regulations, at this time, we are unable to ship CBD products internationally. We only ship CBD products domestically within the United States.

WHAT IF MY PACKAGE WAS RETURNED BACK TO SENDER?

If your package has been returned to sender, then we can send it back out at no extra cost to you. If you think your package has been returned to sender but we have not contacted you, let us know by submitting a ticket using our contact form. We may not be able to send international packages back out, so please ensure you have the correct shipping address at the time of purchase. 

       Returns & Exchanges

WHAT IS YOUR RETURN POLICY? 

You can return or exchange any items UNOPENED within 14 days of the confirmed delivery date of your package. 


To start a return or exchange, please contact us and we'll provide return instructions. 


Titan HQ

21720 S. Wilmington AVE. 

STE 305 

CARSON, CA 90810

WHEN CAN I EXPECT A REFUND? 

Once we receive your package, the refund will be processed and a credit will automatically be applied original method of payment, within 5 business days.

       CBD

WHAT IS CBD? 

You can read what CBD is and all the benefits it provides by reading our latest blog post HERE

IS CBD LEGAL? 

Yes, under current United States federal law, hemp derived CBD that contain less than 0.03% THC is legal for consumption. Certain states may have their own rules and regulations. 

DO YOU TEST YOUR CBD? 

Absolutely! You can view lab test results of all our CBD products by clicking HERE

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